Honestbee Laundry – An Honest Review

By | December 15, 2017

Honestbee is a brand I’m familiar with, I use their app at least once a week to order food from their food delivery service. But unlike other food delivery companies they also deliver groceries, sell discounted tickets to local attractions as well as have a laundry service, all of which can be accessed within the Honestbee mobile app. Recently I was offered the chance to try out Honestbee Laundry, so given that I’ve got a three month old and a mound of laundry to do, this was a welcome break to my neverending list of menial tasks.

Firstly let me start by saying that the Honestbee app is really easy and intuitive to use, you simply select which service you require – in this case Laundry, and then you can choose whether you would like to have your clothes dry cleaned, washed and ironed or just washed or ironed on it’s own. There are pictures of garments so that you can easily select which items of clothing you require to be laundered and you can note any stains so that they can try to remove it for you.

Honestbee Laundry App Singapore

Collection of your clothes can be arranged as quickly as in 45 minutes time and then delivered back in two days or on a date and time afterwards that is more preferable. They operate seven days a week (except for public holidays) between 1pm and 10pm and collection and delivery is free with no minimum spend. Although they say that collection is on demand within 45 minutes, in reality they usually only have time slots available for collection around 2 hours later, which is still very quick. Also they seem to be pretty busy at certain times every day but this isn’t really a problem as they still have plenty of other time slots available so it’s easy to find one that fits in with your schedule. You can also conveniently reschedule your pickup or delivery time with no extra fee as long as you reschedule at least 4 hours in advance. There is a $3.99 concierge fee which according to Honestbee Laundry ensures that your laundry gets special care and attention but isn’t this really just a fancy substitute for a delivery fee?

Honestbee Laundry App Singapore Collection Timeslots

Prices for dry cleaning, washing and ironing are highly competitive, for example you can get a shirt dry cleaned for $4.90 and dress dry cleaned for only $6.90 which is a lot cheaper than I’ve found elsewhere. They also offer bundle discounts so you could get ten shirts washed and ironed for just $45 instead of the usual $49.

Over the past few weeks I placed three orders with Honestbee Laundry. I tried all of their laundry services and had clothes dry cleaned, washed and ironed. For dry cleaning there are two options – either premium dry cleaning or regular dry cleaning. Premium dry cleaning is eco-friendly and includes insurance of up to $1000 compensation per item (capped at $5000 per order) so if you’re getting that special designer piece dry cleaned I would recommend going for the premium dry cleaning which only costs a little more and gives you that added piece of mind. Honestbee Laundry don’t actually carry out the laundry themselves but they work with a local laundry company to bring their services to you and I was very happy with the job they did. My trench coat was nicely dry cleaned and my hubby’s shirts and my dresses were washed and ironed well. Everything came back in great condition on hangers in plastic wrapping and had a neutral scent. They’d managed to get out all of the stubborn creases on the dresses and shirts that I usually dread ironing and was even able to remove the majority of a huge stain on my favourite white dress that had been there for ages.

Honestbee Laundry Singapore Dry Cleaning, Wash, Iron

When the concierges come to collect your laundry, they will ask you to place your clothes into bags clearly labelled with the laundry service you require i.e. dry cleaning, ironing, etc. and these are then sealed shut so there’s little chance of any errors occurring. I also noticed that items of clothing that come with belts were noted on the order form when my clothes were returned so it’s good to know that care was taken to ensure that the belts didn’t go missing.

Although I was very pleased with the end results, there were a few kinks along the way with the service that Honestbee Laundry provided. It seems timekeeping is not their forte. For my first order they were 30 minutes early, fortunately it wasn’t a problem for me since I was at home at the time and able to let them in. However for my second order they were 25 minutes late for collection and 5 minutes late for delivery and they were 17 mins late for collection of my third order. So you can see it wasn’t just a one-off occurrence unfortunately. However Honestbee Laundry do try to make up for their mishaps by issuing coupons for future orders so I was given a couple of $10 off coupons for orders of $50 or more. Can’t complain! 🙂

Overall though I was pretty happy with Honestbee Laundry. Granted that the service provided by the concierges that come to collect and deliver your laundry may not be as polished or knowledgeable as that of high-end dry cleaners such as Jeeves but considering that Honestbee Laundry is around a third of the price with pretty much the same end result, I know where I’ll be going for the majority of my laundry needs in future.

Hope you’ve enjoyed reading my review of Honestbee Laundry, please feel free to leave a comment below with your own review or if you have any questions!

If you’d like to try Honestbee Laundry, you can get $10 off your first order with no minimum spend HERE!

 

 

4 thoughts on “Honestbee Laundry – An Honest Review

  1. sadiq

    I am currently having a pretty awful time with the Honestbee laundry service.
    They picked up my laundry on the 20th of March and were due to deliver on the 26th.
    I received an email from them around the 25th asking me to identify if the clothes in the photograph attached to the email belonged to me! Obviously they were not.
    I have followed up since the 26th by email, Honestbee chat but they have not bothered to respond or deliver my laundry.
    At this point on the 2nd of April and a week after my laundry was to have delivered, I have no idea whether I will ever see my clothes again or that someone will compensate me if they are lost.
    Terrible show, Honestbee!
    Order #2320465

    Reply
    1. Stephanie Post author

      Hi Sadiq, sorry to hear that you had such a bad experience with Honestbee Laundry, thank-you for sharing and hope you managed to get your clothes back!

      Reply
  2. Claire

    Hi Stephanie

    I am having an awful experience with Honestbee laundry service. They brought back my clothes late, and they brought the wrong clothes! The only item they did bring that was correct was smelly! The items I sent through were expensive and I have no idea if I will ever see them again or if they will even reimburse me.

    I tried contacting support and got no response until I finally chatted with them on their live chat and I got asked “did you take pictures of your clothes”?

    Terrible service and not worth it if you lose good items and get charged for it.

    Reply
    1. Stephanie Post author

      Hi Claire, thank-you for your comment and sharing your experience with Honestbee Laundry. Sounds like you’ve been having a terrible time with them! And that’s ridiculous that they asked if you took a photo of your clothes, you shouldn’t be expected to take photos of them just in case they’re lost! It’s definitely not the kind of service anyone should expect and they should be better organised and careful with the laundry partners that they work with. I hope you manage to get your clothes back in good condition or at least get full reimbursement for them. All the best!

      Reply

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