InterContinental Hotels is one of my favourite hotel brands, I spent the majority of my professional life staying in Holiday Inn hotels back in the UK and would take staycations in the luxurious InterContinental Hotel London Park Lane on weekends. I also stayed in the InterContinental Hotel in Bugis when I first moved to Singapore as well as the Hotel Indigo in Katong which is also under the InterContinental group of hotels.
Excited to find out that a new InterContinental hotel was opening in Robertson Quay, I booked a staycation there in advance and stayed there for one night a few weeks after it officially opened it’s doors at the beginning of November.
Arrival & Check-in
On arrival, the hubby and I were greeted by the welcoming bellboys at the front of the hotel. The exterior of the hotel is in the trademark InterContinental colours of black and gold and when you enter the hotel and take the lift up to the hotel lobby on the fourth floor there is definitely more of a modern boutique feel to the hotel compared to other InterContinental hotels.
The check-in reception was very quiet so we were immediately assisted. There is a separate check-in counter for those who have IHG rewards club membership but as we had booked a Club Studio room we were brought down the hallway past the Quayside Lounge to the Club Intercontinental lounge to check-in.
We were offered a comfortable sofa to sit on whilst afternoon tea was prepared, at the same time as being checked in by the very friendly and knowledgeable member of staff who gave us a short explanation about the hotel and the club room benefits that we could enjoy during our stay.
The official check-in time for the InterContinental Hotel Robertson Quay is 3pm but it may be possible to check-in earlier if there is a room available or if not you could relax in the club lounge whilst waiting. A welcome email with a preference planner was sent to me a few days before our arrival so you’re able to request early check-in there.
We were given Club Studio room 1010 which is on the 10th and highest floor of the hotel (apart from the roof garden which is not currently open). The room is stylishly furnished in dark and wood tones and combines modernity with elegance. The view wasn’t so great as the Club Studio rooms face the apartments opposite but you can always upgrade to a Club Riverview Studio room for $30++ if you wish to have a nice view of the quayside.
The room is open plan with the bed and sitting area near the large floor-to-ceiling window and the washbasin and vanity area is near the bed with the shower and toilet hidden behind mirrored doors. There is a sliding door that you can use to separate the bed and bathroom areas though if you’re sharing a room with someone and want a bit more privacy. There is no bath unfortunately but there is a very powerful hand held shower and rain shower.
Grown Alchemist organic shampoo, conditioner, body lotion and soap are provided in the shower and at the sink area.
The room has all the usual practical amenities that you would expect to find in a 5-star hotel such as an in-room safe, weighing scale, minibar and comfortable disposable slippers as well as a smartphone with complimentary internet connectivity and free local and international calls to certain countries, which you can use throughout your stay. The phone also has a city guide with local recommendations if you’re new in town.
The minibar has a good selection of soft drinks and alcoholic beverages including ones from the hotel’s Publico restaurant and Marcello bar. There is a Nespresso coffee maker with Nespresso capsules provided as well as a variety of Gryphon teabags and complimentary bottled water.
We were given a plate of fruit and a welcome letter reiterating our club room benefits.
Turndown service is carried out in the evening where your room is tidied and consumables and toiletries used will be replenished. Also as we were celebrating our anniversary we were happy to find on return to our room after dinner that chocolates and an anniversary card that had been signed by all the hotel staff had been left on our table. What a nice surprise!
Club Intercontinental Lounge
My first impression of the Club Intercontinental lounge was that it was small and not as big and lavish as other Club Intercontinental lounges. It has a sleek and modern interior with seating both indoors and outdoors so you could choose to have your breakfast there al fresco or chill out with an ice cold beer indoors during cocktail hour.
The lounge is open around the clock for light refreshments and they also serve breakfast, afternoon tea and evening drinks. As we were there on a Sunday night which is generally an off peak day of the week for hotels, the lounge was pretty quiet and not overcrowded.
Afternoon tea is served in the Club InterContinental lounge from 2pm to 4pm and you’re given a traditional 3-tier afternoon tea set. On both days that we were there we were given exactly the same set which consisted of a selection of cakes, scones and savouries including Profiteroles, Tiramisu, Cheesecakes, Pralines, Earl Grey Scones, Lavender Scones, Smoked Duck Choux Pastries with Lavender Honey Mascarpone and Violets, Truffle Mushroom Quiches and Smoked Salmon Wraps. There is also a good selection of Gryphon teas and Italian Cagliari coffees that you can choose from to accompany your high tea.
Although pretty to look at, the food in the set was mostly average. I enjoyed the Smoked Duck Choux Pastries with Lavender Honey Mascarpone and Violets which I thought was quite unusual, the Truffle Mushroom Quiche was also tasty but had no truffle flavour and the scones were unfortunately a little hard. The Gryphon tea blends that they have available are really nice and so is the strong Italian coffee.
Evening cocktails and canapes are served in the lounge from 6pm to 8pm. You’re given a plate of hand-crafted canapes to start off with and you can always request for more of the same ones or help yourself to bread, cheese, olives, salad and ham from the buffet area. The canapes we were given were again average, we actually only ended up trying two of what we given as our plates were cleared away by the overeager staff as soon as we had left the table to go to the buffet area. We were quite happy though eating cheese and ham including freshly sliced Prosciutto for the rest of the time.
The evening drinks menu had a nice choice of red and white wines, champagne, beers, spirits, cocktails and mocktails for those that don’t drink. The cocktails are exclusive curated by Proof & Company bartenders for the Club InterContinental lounge so you won’t find the usual classic cocktails but instead you can try ones such as the Quayside Sling or Gimlet.
I had a glass of chilled Verve Clicquot to start off with followed by a Gimlet cocktail which is a mix of gin and sweetened lime juice. Perfect way to wind down in the evening. Children under the age of twelve aren’t allowed in the Club InterContinental during this time so if you’ve brought your kids along for the stay then you can have your evening cocktails in the Quayside Lounge instead.
Breakfast is served in the lounge from 6.30am to 10.30am and they have an a la carte menu for you to select dishes from as well as a small buffet area where you can help yourself to bread, muffins, pastries, fruit, salad, ham, cereal and some hot food including bacon, sausages and potato wedges.
We ordered all three signature dishes to share – Sous Vide Eggs Benedict, Avocado on Toast and Pancakes & Berries. All the food came out very quickly but unfortunately was disappointing to say the least. The Eggs Benedict should have been called “Egg” Benedict as we were given a small plate with just one sous vide egg on top of a cold piece of ham and slice of bread. The hollandaise sauce was nothing spectacular either however it’s one saving grace was that the egg was cooked perfectly.
They seem to like to name their dishes with plurals when in fact you’re only given one item, the Pancakes & Berries was no exception. We were given one very hard and dense pancake, if you could even call it a pancake, it had the texture of rubber and I took one bite and decided to leave the rest. They weren’t very generous with the berries either as I got a strawberry or two cut up into very tiny pieces and a few other berries.
The Avocado on Toast was quite nice though. Although the dish was small and came on a piece of bread instead of toast, the chunks of avocado were perfectly ripe and creamy and was tasty accompanied by pieces of tomato and a dash of black pepper.
What I had of the hot food from the buffet area was not good either, the bacon was cold and not crispy and the potatoes were bland. The croissants and pain aux raisins were nice though.
A range of teas, coffees, juices and soft drinks are available 24 hours as well as fresh and dried fruit, biscuits, nuts and crisps to nibble on in case you get peckish.
The Club InterContinental lounge has a room called The Study so you can use it complimentary for one hour per stay for your business meetings.
You’re also able to host one guest at the the Club InterContinental lounge complimentary. As a Club InterContinental resident you also get complimentary pressing of two pieces of attire upon arrival, 25% off all laundry services and complimentary participation in exclusive Club curated activities however I didn’t know of any such activities during my stay there.
My overall thoughts of the Club InterContinental lounge is that the service there is exceptional, very attentive and mostly quite friendly and the lounge itself is a nice place to relax in and was not too crowded, however the food offerings were very disappointing and unlike the usual standard you would find in other Club InterContinental lounges. Don’t expect the huge self-service afternoon tea buffets and vast array of hot and cold canapes during cocktail hour that you may be accustomed to in other Club InterContinental lounges. The food in the Club InterContinental lounge at Roberson Quay is supposed to be inspired by the hotel’s Italian restaurant Publico but if this is the food I’d expect to get if I dined there, then it’s probably not worth a visit.
The hotel has a small outdoor swimming pool with a few sun loungers situated on the same floor as the hotel reception with it’s entrance just next to the Club InterContinental lounge. It’s not the most inviting of swimming pools and neither is the appeal of having to come down to the fourth floor in your robe to access the pool where anyone seated in the Quayside Lounge next to it can see you. However it is a quiet place to catch a few rays as there wasn’t a soul in sight when I was there.
Whoever designed the layout of the hotel didn’t really take into consideration the comfort and privacy of the guests I feel. Like the pool, the gym too is not in the best location. To get to it you have to take the lift from the fourth floor reception of the hotel down to the ground floor, go outside and around the back of the hotel where you can access the gym using your room keycard.
The gym is equipped with a few treadmills, stationary bikes and resistance machines however the huge floor-to-ceiling windows where passersby can look in is not ideal. A bit more privacy would have been nice.
If you want to get in a bit of exercise but don’t fancy using the gym, I did notice that there were some bikes parked outside the front of the hotel which I believe can be rented so you could use them to explore some of the surrounding area.
The hotel has an Italian restaurant Publico and an Italian vintage craft cocktail bar Marcello. There is a also a small lounge area next to the hotel’s reception called Quayside Lounge where you can relax with a cup of coffee or a drink from the bar.
Check-out of the InterContinental Hotel Robertson Quay is usually at 12pm but we were told that we’d be allowed to check-out at 4pm which was great since we didn’t have any plans on the day that we were leaving so we decided to relax and enjoy the room for a bit longer as well as have afternoon tea again in the Club InterContinental lounge. Check-out can be carried out either in the lounge or at the hotel reception. Our check-out was quick and efficient, it literally took less than a minute to check that our stay had been enjoyable and that all bills had been paid after which we were escorted to the lifts. Great service until the very end!
Overall I had a very relaxing staycation in the InterContinental Hotel Robertson Quay. The hotel although much smaller than I expected and more of a business hotel, is quiet and modern. The Club Studio room that I stayed in was a comfortable size for two people, had thoughtful and practical amenities and the bed together with the blackout blinds and peaceful surroundings provided for a good night’s sleep. The location of the hotel is also perfect for exploring the restaurants and bars around Robertson Quay.
The Club InterContinental lounge despite being small was also quiet and it’s a good place for staycationers as well as business travellers to relax in or to get some work done. It was however my least favourite Club InterContinental lounge or any club lounge perhaps that I’ve been to. The food offerings were unfortunately mediocre. The hotel facilities such as the pool and gym weren’t great either. What made our stay though was the excellent service from beginning to end, typical of what you would find in any InterContinental hotel in the world.
If you’re travelling with kids I wouldn’t recommend staying here as the rooms are smaller than the average hotel rooms in Singapore and the hotel is only able to accommodate babies and children in their suites and not in their other rooms. The Club InterContinental lounge also doesn’t allow children in during cocktail hour and you may want to find a hotel that has a bigger swimming pool.
To find out more about the InterContinental Hotel Robertson Quay Singapore or to make a booking, visit the Intercontinental Hotels Group Singapore website.
Hope you’ve enjoyed reading my InterContinental Hotel Robertson Quay Singapore review and found it informative, please feel free to leave a comment below with your own review of the hotel or if you have any questions!